JOB REALATIONS
Part of the Training Within Industry (TWI) Series
Good supervisors get results through people.
Training Within Industry: Job Relations Method
Creating capacity, flexibility and productivity in our workforce since WWII.
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- Let each worker know how they are doing
- Give credit when due
- Tell people in advance about changes that will affect them
- Make the best use of each person’s ability
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- Get the facts
- Weigh and decide
- Take action
- Check results
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As a result, problems are handled more effectively and consistently with better outcomes for all.
Job Relations (JR) |
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Objective | Create a foundation of treating people as individuals to develop and maintain good relations and prevent problems from arising. |
Content | Handle problems using a Plan-Do-Check-Act cycle: when problems arise, gather and weigh facts before taking action, then check results to evaluate whether the action helped production. |
Outcomes | Build positive employee relations, increase cooperation and motivation and effectively resolve conflicts. |
How do we do it?
Classroom Instruction
The TWI “4-Step Method” for the Job Relations program is introduced to show how supervisors can handle such problems more effectively to gain better results.
The first two sessions focus on learning the methods. The remaining course time is given to participant presentation of actual and current problems participants handle by applying the TWI 4-Step Method.
Unlike any other training, the TWI “learn by doing” methodology requires participants to put what they learned in class immediately to use in the workplace.
Follow Up Coaching
Post-training coaching is included for each learner to practice the methods in their own work areas with a coaching resource that can assure proper application and use of the method.
Coaching will taper off as the learner demonstrates capability to independently apply the method in daily practice.
Coaching is critical to sustainable implementation and assures lasting impact on the organization.